Prometric Salesforce Support

Template Console

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Fields

Select a template to display its fields.

Preview

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© 2026 Created By Brian Valencia.

New template

Template name

Fields

The key is what you use in the content (letters, numbers and underscores, no spaces). The label is what shows next to the input when generating.

Template content

Placeholder syntax

`{{name}}`	Value of the field
`{{url\|https://...}}`	Value, or the text after `\|` if left empty
`{{apex:keyword}}`	Value escaped for Apex/SOQL strings (quotes and backslashes)
`{{#ticket}}...{{/ticket}}`	Block shown only if the field was filled
`{{^ticket}}...{{/ticket}}`	Block shown only if the field was left empty

Import templates

Merge: update templates with the same name and add the new ones at the end. Replace all: delete every current template and keep only the imported ones.